The estimated dispatch time is around 1-2 working days for stock items from our warehouse. Delivery times is the 2-3 days so please allow up to 5 working days for delivery. 

Although we endeavour to get your order to you as quickly as possible, there are rare occasions where our courier partners may encounter unforeseen problems which may delay your order. Although we will act quickly and responsively to sort out any issues , these are often out with our control and Best Gym Flooring (Magni Sports Ltd)  will not be held responsible for any losses caused by these delays. 

IMPORTANT - Please do not book floor fitting before you receive your goods as we will not be liable for cost incurred due to delays

DELIVERY

For Palletised orders a member of our team will confirm the delivery date with you. 

You will need to be in to sign for the pallet when it arrives. If delivery cannot be made, redelivery charges may apply.  

Please ensure we have the most up to date contact number to avoid any delay on your delivery.

Once your delivery date has been agreed you must ensure you have someone available to accept delivery (unless you have prior agreement with us for the pallet to be left in a safe place). Please be aware that there may be an additional delivery charge of £30 for any failed delivery.

IMPORTANT

The goods are delivered routinely on an 18T truck (similar size to a bin lorry). Please advise ASAP if your property is not suitable for delivery by this type of vehicle and we can inform the delivery company to make special arrangements for a smaller vehicle. Additional charges may apply.

Receiving delivery

Delivery is via commercial palletised service, which ensures your flooring arrrives in perfect condition. It will be well wrapped against the elements

The delivery is kerbside delivery only and, as such, they will not enter your property. In the event that you will not be available to receive your delivery, so long as you give us advanced approval and take responsiblilty we can arrange to leave your goods in a safe place.

The pallet is considered part of the packaging and is, therefore, your own responsibility to dispose of.

In the event of receiving damaged goods 

In the unfortunate event of your order arriving damaged, you must sign for the package as damaged and report this to us within 24 hours so that we can process a claim. Our contact details are info@bestgymflooring.co.uk

We will require you to provide pictures of both the packaging and the contents, clearly showing the issue encountered. 

SHIPPING RATES

Shipping is charged at checkout. For large commercial orders please contact us directly. 

We can offer timed deliveries, please see charges below. Please proceed with your order and put a request in, we can then invoice you for the upgraded service and agree the date.