Privacy Policy

This Privacy Policy explains how Magni Sports Ltd, trading as Best Gym Flooring ("we", "us", "our"), collects and uses your personal information when you use our website, contact us or buy from us. We are the data controller for this information.

Magni Sports Ltd
Company number: NI665103
Admin office: Whiteladies Road Business Centre, 12 Whiteladies Road, Clifton, Bristol, BS8 1PD
Email: info@bestgymflooring.co.uk
Phone: 0117 256 5077

WHAT INFORMATION WE COLLECT

- Contact and order details: your name, email address, phone number, delivery and billing addresses, company name, and the details of what you order.
- Payment information: payments are processed by our payment providers. We do not store your full card details.
- Enquiries and communications: messages, quote requests, emails, phone calls and photographs you send us, for example when you report damage or make a warranty claim.
- Account details: if you create an account, your login details and order history.
- Website usage data: information about how you use our website, such as your IP address, browser and device type, pages viewed and how you arrived at our site, collected through cookies and similar technologies.
- Marketing preferences: whether you have chosen to receive marketing emails from us.

HOW WE USE YOUR INFORMATION AND OUR LAWFUL BASIS

- To process and deliver your order, take payment, arrange collection or installation, and handle returns, refunds and warranty claims. Lawful basis: performing our contract with you.
- To respond to enquiries and provide quotes and customer support. Lawful basis: our legitimate interests in running our business, or taking steps at your request before a contract.
- To keep accounting, tax and legal records. Lawful basis: legal obligation.
- To prevent fraud and keep our website secure. Lawful basis: our legitimate interests.
- To improve our website and understand how it is used. Lawful basis: your consent (for non-essential cookies) or our legitimate interests.
- To send you marketing emails. Lawful basis: your consent, or our legitimate interests where the law allows us to contact existing customers about similar products.

MARKETING

We will only send you marketing emails if you have opted in, or if you are an existing customer and the law permits. You can unsubscribe at any time using the link in any email, or by contacting us. We do not sell your personal information.

WHO WE SHARE YOUR INFORMATION WITH

We share your information only where needed to run our business, with:
- our ecommerce platform (Shopify) and payment providers;
- delivery and courier companies and, where you request installation, the fitter carrying out the work;
- IT, email, customer relationship management and marketing service providers that process data on our behalf;
- our accountants, professional advisers and insurers;
- law enforcement, regulators or other authorities where we are legally required to.

These providers may process information outside the UK. Where they do, we rely on appropriate safeguards required by UK data protection law.

COOKIES

Our website uses cookies and similar technologies. Some are essential, for example to keep items in your basket. Others, such as analytics and advertising cookies, are used only where you have given consent. You can manage cookie settings through the cookie banner on our site or in your browser settings.

HOW LONG WE KEEP YOUR INFORMATION

We keep your information only as long as necessary for the purposes above. For example, we keep order and accounting records for at least 6 years to meet tax and legal requirements. We keep marketing information until you unsubscribe or ask us to stop.

YOUR RIGHTS

Under UK data protection law you have the right to:
- be told how your information is used, and to access a copy of it;
- have inaccurate information corrected;
- ask us to erase your information in certain circumstances;
- restrict or object to our use of your information, including for direct marketing;
- ask for your information in a portable format;
- withdraw consent at any time where we rely on consent.

To use any of these rights, email info@bestgymflooring.co.uk. We will respond within one month.

SECURITY

We take appropriate technical and organisational measures to protect your information. No online transmission is completely secure, so we cannot