Delivery Information - Best Gym Flooring

QUICK OVERVIEW

• For Palletised orders a member of our team will confirm the delivery date with you.
• When placing order please add a note with your preferred delivery date and we will look to accommodate. 
• You must be in to sign for the pallet on this day or give us advanced notice we can leave on site. 
• Contact us with any requests and we will come back to you.

FULL DETAILS

How Much Does Delivery Cost?

Delivery is based on shipping weight and is calculated at the checkout. There is a collection option which is free of charge.

*Some areas may be subject to a delivery quotation. These include: Central London, Highlands and Islands. Our sales team will contact you to discuss any additional shipping charges before sending goods out.

 Do you offer free delivery?

In order to keep our tile prices as low as possible we just pass on the shipping cost from our carrier to you. Rubber tiles are heavy to ship around so need to ship on pallets. The more on the pallet the more cost effective. If you want to maximise your order speak to the team and we can discuss pallet quantities. 

Can I collect my order from the warehouse?

Yes, on all InstaFloor products you can collect you order from our Wokingham warehouse. Just select "collection" at checkout and we will process the order and send you collection information. Please detail if you want to collect the product loose on a pallet (i.e. handball into transport) or wrapped on a pallet (where we can forklift into vehicle).

How Will My Order Be Delivered?

If we are installing your order we will ship the flooring direct to the installer. They will then call you to book in a convenient day to complete.

If you are self installing, your flooring order will be shipped via professional pallet service. This will be a kerbside delivery with the driver pallet trucking the order as close to the property as possible. They will not be permitted to enter the building.

Smaller items will be shipped via parcel carrier and you will receive text/email updates directly from them.

Important: We deliver the flooring on a commercial palletised service. The goods are delivered routinely on an 18T truck (similar size to a bin lorry). Please advise ASAP if your property is not suitable for delivery by this type of vehicle and we can inform the delivery company to make special arrangements for a smaller vehicle. Additional charges may apply. Smaller orders will be sent via parcel carrier.

The pallet is considered part of the packaging and is, therefore, your own responsibility to dispose of.

Can the pallet be left in a safe space?

Yes, if you confirm in writing where you want the pallet left and take full responsibility we can arrange this with the carrier. The safe space must be accessible a short distance from the kerbside via a drop kerb. Any gravel driveways, narrow gates, steep slopes would not be viable. Any questions on this please just let us know. 

Can I select a specific day for delivery?

Yes, If you give us 5 working days notice we can look to set up delivery for a specified time. Timed delivery or express delivery requests can be accommodated by our sales office. If you have any specific requirements, contact us to discuss before placing your order and we will do everything we can to accommodate.

*Delivery Options 

 *If you wish any of these additional services then please contact us directly to organise.

What Happens When I Receive My Order?

A signature will be required upon delivery. We advise you to check the packaging for any obvious damage before signing for your order. If you see damage then indicate this on the note when you sign. Any damages need to be reported to us within 24 hours of the delivery. 

Once your delivery date has been agreed you must ensure you have someone available to accept delivery (unless you have prior agreement with us for the pallet to be left in a safe place). Please be aware that there will be an additional delivery charge of £65 for any failed delivery.

If you are unhappy with how your item has arrived, then please contact us at: 0333 335 5646 or use the contact us page. We will require you to provide pictures of both the packaging and the contents, clearly showing the issue encountered.

Our main aim is to make you happy when you buy from us, so we’ll deal with any problems as promptly as possible.

What Happens If I Want To Return My Order?

At Best Gym Flooring we understand that making purchases online is not always easy. We have invested time on documenting the product so you can make informed decisions on your purchase. If something is not clear or you require more information, please contact us directly. We want to exceed your expectations and our advice and knowledge is always freely available to our customers.

We offer a 14 day money back promise to give you piece of mind on your purchase and you can get a refund for whatever reason. The product must be returned to us in new unused condition (in the original packaging if applicable). The cost for returning the flooring will be deducted from the refund along with a 15% restock charge. 

IMPORTANT - Please do not book floor fitting before you receive your goods as we will not be liable for cost incurred due to delays